Parts of a Case

Overview

A Workflow Case in ThreatConnect^® is a single instance of an investigation, inquiry, or other procedure. It contains all required elements of a notable event in a logical structure. Cases can be used to capture key evidence to enable security teams to decide if the Case should be escalated.

This article describes how to view and manage a Case, as well as the various components and elements included in a Case. When applicable, links to articles with more detailed information about these Case components and elements will be provided.

Before You Start

Viewing a Case

After a Case is created, a card for the Case will be displayed on the Cases tab of the Workflow screen (Figure 1).

Click on the card to view the Case (Figure 2).

Case Name, Number, and Workflow

The name of the Case and a unique identification number (270 in this example) are next to the Cases tab at the top left of the screen and just below that, at the top left of the Case itself (Figure 3).

If a Workflow has been applied to the Case, the Workflow’s name (Email Investigation in this example) will be displayed to the right of the Workflow text, below the name of Case’s assignee.

Note

In addition to the Cases screen, you can search for a Case by name or ID number via the search drawer that is displayed when you click the Searchicon on the top navigation bar. When using this feature to search for a Case by name, you must enter the entire, exact name of the Case.

Assignee and Users with Viewing Access

Assignee

The user or user group assigned to the Case is displayed under the Case number (Figure 3). A Case’s assignee is the user or user group responsible for tracking and monitoring the Case. Users other than the assignee may work in the Case as long as they have viewing access. The assignee receives notifications about the Case. Assignee information can also be used to filter metrics on TQL-based dashboard cards.

To change a Case's assignee, click on the user or user group name at the top left of the Case (Figure 3). A menu with suggested assignees (individual users followed by user groups) in the Organization will be displayed (Figure 4).

Select a new assignee for the Case from the menu, use the search bar to search for a particular user or user group, or close the menu by clicking anywhere outside of it.

Users with Viewing Access

The user(s) with viewing access to the Case are displayed next to the eyeicon under the Case number (Figure 3). For multiple users, only the first two names will be listed, followed by the total number of other users with viewing access—e.g., AMARI JACKSON, AMY POND (+ 12 MORE). Click on the username(s) next to the eyeicon to view a menu listing all users in the Organization and a radio button indicating their access (Figure 5).

If viewing access is available to all members of the Organization, then the All checkbox will be selected. If viewing access is restricted to a subset of Organization members, then the All checkbox will be cleared, and Organization members with viewing access will be listed under the Restrict to selected user(s): section, as in Figure 5.

To add or remove viewing access for a user, select or clear the checkbox next to their name, respectively. To give viewing access to all users in the Organization, select All (Figure 6).

Note

A gray checkmarkdesignates the Case’s assignee. It is not possible to remove an assignee’s viewing access for a Case. The only way to prevent an assignee from viewing a Case is to select a different assignee and then remove viewing access for the original assignee.

If a user who is not assigned to a Case attempts to toggle off their own viewing access for that Case, the Are you sure you want to revoke your own Permissions? window will be displayed. If the user clicks the CONFIRM button, their access to the Case will be removed, and they will be returned to the Cases tab of the Workflow screen.

Resolution, Status, and Severity

The resolution, status, and severity of the Case are displayed in a row at the top right of the Case (Figure 7).

Resolution

Resolution is used to communicate the justification for the current status of the Case. To set or change the resolution of a Case, click on the leftmost item in the row (NOT SPECIFIED in Figure 7) and select an option from the menu that is displayed. Available Case resolutions include the following:

• Containment Achieved
• Deferred / Delayed
• Escalated
• False Positive
• In Progress / Investigating
• Rejected
• Restoration Achieved

Status

To change the status of a Case, click the middle item in the row (OPEN in Figure 7) and select the corresponding option from the menu that is displayed:

• If a Case’s status is set to OPEN, the menu will display only an option of Close.
• If a Case’s status is set to CLOSED, the menu will display only an option of Re-Open.

Severity

To change the severity of a Case, click the rightmost item in the row (MEDIUM SEVERITY in Figure 7) and select an option from the CHANGE SEVERITY TO: menu. Available severity levels for a Case include the following:

• Critical
• High
• Medium
• Low

Explore In Graph

The Threat Graph feature in ThreatConnect provides a graph-based interface where you can discover, visualize, and explore Indicator, Group, Case, and Tag relationships. Click the Explore In Graph button at the upper-right corner of the Case to view the Case in Threat Graph. See Pivoting in ThreatConnect for further instruction on pivoting on Indicators, Groups, Case, and Tag associations for the selected Case in Threat Graph.

Create Custom Report

ThreatConnect’s built-in reporting feature allows you to collect and organize valuable information and insights about a Case in a document that can be shared with teammates, executives, and stakeholders. Click the + Create Custom Report button at the upper-right corner of the Case to create a report for the Case and open the Report Editor in a new browser tab. From there, you can start adding content to the report and then save and export it.

Case Elements

Phases and Tasks

The Phases and Tasks section, located on the left side of the screen (Figure 2), is where the action of the Workflow feature takes place. This section shows all Tasks in the Case, grouped into Phases, as specified by the Workflow on which the Case is based.

By default, the Phases and Tasks section of the screen is displayed in detail view, but can be switched to list view. Detail view provides all details for each Task, including fields for providing inputs that are saved as Artifacts.

Case Details

The Case Details card, located at the top right of a Case (Figure 2), displays important details about the Case, including time-based information related to the Case, Tags that have been applied to the Case, and a description of the Case.

Attributes

The Attributes card, located below the Case Details card, displays all System-level and Organization-level Attributes added to the Case. Case Attributes are key/value data sets that you can add to a Workflow Case. These Attributes enrich a Case’s data and aid security teams as they investigate a threat and determine the appropriate escalation path for a Case.

Associations

The Associations card, located below the Attributes card, displays all Indicators, Groups, and Cases associated to the Case. In addition to viewing these associations on the Case’s Associations card, you can view associated Cases on the Cases card of the Associations tab  on the Indicator’s or Group’s Details screen ; if viewing an Indicator’s or Group’s legacy Details screen, associated Cases are displayed in the Associated Cases section of the Associations card while the card is in table view. Cases associated to one another will be displayed on each other’s Associations card.

Potential Associations

The Potential Associations card, located below the Associations card, displays the following items:

• Indicators that match the type and summary of a Case Artifact whose type maps to a ThreatConnect Indicator type
• Groups associated to Indicators that match the type and summary of a Case Artifact whose type maps to a ThreatConnect Indicator type
• Cases that share an Artifact with the Case you are viewing

In other words, this card suggests adding Indicators that match an Artifact’s type and summary, Groups associated to those Indicators, and Cases that share an Artifact with the Case you are viewing as first-level associations to the Case.

Artifacts

The Artifacts card, located below the Potential Associations card, displays a table containing all Artifacts that belong to the Case. When viewing an Artifact’s details, you can view Indicators and Groups associated or potentially associated to the Artifact and create associations to Indicators and Groups in your Organization. In addition to viewing these associations on the Artifacts card, you can view associated Artifacts on the Artifacts card of the Associations tab  on the Indicator’s or Group’s Details screen ; if viewing an Indicator’s or Group’s legacy Details screen, associated Artifacts are displayed in the Associated Artifacts section of the Associations card while the card is in table view.

If viewing an Artifact whose type maps to a ThreatConnect Indicator type, you can enrich the Artifact with data retrieved from third-party enrichment services enabled and configured for the corresponding Indicator type.

Notes

The Notes card, located below the Artifacts card, displays all Notes added to the Case. A Note in Workflow is freeform information entered by a user (e.g., in a Workflow Case or attached to a Task or Artifact). Notes can be used to provide commentary, directives to another user, additional details, or any information that cannot be captured elsewhere. They enable security teams to journal key data findings in an unstructured format.

Timeline

The Timeline card, located below the Notes card, shows a timeline of all changes made to a Case. When an action is performed in a Case, a Timeline Event is added automatically to its timeline. Timeline Events may also be added manually to a Case’s timeline.

Managing a Case

Adding Case Elements

Click the New…button at the top right of a Case to display a menu with the following options:

• Associate Case: Select this option to associate a Case to the Case being viewed.
• Associate Group: Select this option to associate a Group to the Case.
• Associate Indicator: Select this option to associate an Indicator to the Case.
• Artifact: Select this option to create a new Artifact in the Case.
• Attribute: Select this option to create a new Attribute in the Case.
• Case: Select this option to create a new Case.
• Note: Select this option to add a Note to the Case.
• Run Playbook: Select this option to run a Playbook in the Case. Note that no Artifact will be highlighted in the Artifacts table of the Run Playbook drawer.
• Task: Select this option to add a Task to the Case.
• Timeline Event: Select this option to add a Timeline Event to the Case.

Removing a Case

To remove (delete) the Case, click the vertical ellipsis at the top right of the Case and select Remove.

ThreatConnect^® is a registered trademark of ThreatConnect, Inc.

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