The Cases Screen Overview
- 19 Mar 2024
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The Cases Screen Overview
- Updated on 19 Mar 2024
- 1 Minute to read
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Overview
The Cases tab of the Workflow screen displays all Workflow Cases in your Organization. From this screen, you can view a summary of each Case, create a new Case, open an existing Case, filter the screen to show a certain subset of Cases (e.g., all closed Cases, all open escalated Cases assigned to a particular user, all Cases with a medium severity level), assign Cases to other users, and delete Cases.
Before You Start
| Minimum Role(s) |
|
|---|---|
| Prerequisites | Workflow enabled by a System Administrator |
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