---
title: "Unassigned Cases Knowledge Base Article | ThreatConnect"
slug: "unassigned-cases"
description: "This article describes how to add and configure the Unassigned Cases metric card in a custom dashboard."
updated: 2022-08-24T14:21:42Z
published: 2022-08-24T14:21:42Z
canonical: "knowledge.threatconnect.com/unassigned-cases"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.threatconnect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unassigned Cases

**Unassigned Cases** provides a graphical representation of the total number of unassigned, open [Cases](/v1/docs/workflow-cases) and a breakdown of the number of unassigned Cases per severity level (**Low**, **Medium**, **High**, and **Critical**).

1. Select **Unassigned Cases** on the **Details** step of the [**Add New Card** drawer](/v1/docs/adding-a-cases-metric-card-to-a-dashboard) to display the **Query** step (Figure 1). ![Graphical user interface, application  Description automatically generated](https://cdn.document360.io/dfc206c8-1c9f-4725-b74d-a66f83432320/Images/Documentation/unassigned-cases-image-lh1xfclg.png)
  - **Owners**: Select the owner(s) whose data are to be displayed on the card. In order to circumvent permissions errors, toggle the **Inherit owner selections from My Intel Sources** slider off, clear all selections under **Intel Sources** and **My Communities**, and leave the **View <*Organization name*>** slider toggled on.NoteA **My Orgs** list will be displayed in place of the **View *<Organization name>*** slider for Super Users, which allows them to select the Organizations whose data are to be displayed on the card. See [*ThreatConnect Super User Guide*](/v1/docs/threatconnect-super-user-guide) for more information.NoteYou can select a single owner by hovering over the owner’s name and clicking ![Icon  Description automatically generated](https://cdn.document360.io/dfc206c8-1c9f-4725-b74d-a66f83432320/Images/Documentation/unassigned-cases-image-0dyyljlf.png) **only**.
  - **Card Preview**: This section displays a preview of the card.
  - **Chart Type**: Select the type of chart to display.
  - Click the **NEXT** button at the upper-right corner of the drawer.
2. The **Options** step will be displayed (Figure 2). Here, you can customize the look of the **Unassigned Cases** dashboard card. ![Graphical user interface, application  Description automatically generated](https://cdn.document360.io/dfc206c8-1c9f-4725-b74d-a66f83432320/Images/Documentation/unassigned-cases-image-opnio9xh.png)
  - **Color Scheme**: Select the color scheme for the card.
  - **Chart Configuration Checkboxes**: Use the checkboxes to customize the look of the chart. The available options change based on the type of chart selected in the **Query** step (Figure 1). In this example (**Advanced Pie Chart**), the **Disable Tooltips** and **Use Gradient** checkboxes are the only options displayed in this section. However, if **Vertical Bar Chart** is selected as the chart type, checkboxes for configuring the chart’s axes, labels, legend, and gridlines will also be displayed.
  - **Card Width**: Enter a number for the card’s width. The default width of a card is 4, and the maximum width you can set for a card is 16.
  - **Card Height**: Enter a number for the card’s height. The default height of a card is 2, and the maximum height you can set for a card is 5.
  - Click the **SAVE** button at the upper-right corner of the drawer. The **Unassigned Cases** card will now be displayed on the dashboard.

---

*ThreatConnect® is a registered trademark of ThreatConnect, Inc.*

20118-11 v.03.B