---
title: "Polarity Intel Edition - Reporting Issues and Sending Crash Logs"
slug: "reporting-issues-2"
description: "Polarity Intel Edition lets you quickly report bugs and share crash logs with our support team. Use the Reporter to send optional email, details, and log files for faster troubleshooting."
updated: 2025-01-03T15:31:37Z
published: 2025-01-03T15:31:37Z
canonical: "knowledge.threatconnect.com/reporting-issues-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.threatconnect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting Issues

The Reporter provides Users with a quick and easy way to report bugs and share their Polarity Desktop Client log files with our Technical Support Team.

The Reporter will launch automatically upon detecting a software crash. However, it can be manually accessed from the Polarity Configuration menu by clicking on the Report Issue link under the Help option.

**If the Reporter has been launched, all that is needed is to:**

1. Select whether or not to send the report anonymously.
2. Include an email address that you would like our team to contact you at. *(Optional, but highly recommended)*
3. Provide useful details such as what you were last doing when you noticed or triggered the crash.
4. Select whether or not to send Polarity logs with the report.
5. Choose how many days of logs to send.

Once all the details have been entered hit Send and our Tech Support team will look into your issue as soon as possible.

> [!NOTE]
> Note
> 
> You can always feel free to send any questions or issues you may have to Support@Polarity.IO.